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Legal protections that apply to your account

When you open an account at metro4d slot, you enter into clear terms that govern how we manage your data, process your deposits and withdrawals, and handle account…

Data retention and security protocolsAccount access and closure rightsPayment processing verification

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How our legal terms shape your experience

metro4d slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our platform operates under jurisdictional guidelines that depend on local law where you play. Account registration requires age verification and identity confirmation before your first withdrawal; this is mandatory regardless of deposit size. Withdrawals are verified against your registered payment method—DANA, OVO, GoPay or QRIS—and processed

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within the timeframes stated in your withdrawal receipt. Data you provide during account setup is encrypted and stored only as long as your account remains active, plus a retention period for compliance. If you dispute a transaction, we retain records for audit and chargeback investigation. Closure
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requests are honored within five business days; funds remaining in your wallet are returned to your registered payment method.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about policy and account questions

Team online

Live chat support

Available 24/7 to answer questions about account rights, data requests, and closure procedures. Operators in Bandung and nationwide respond in English.

Email correspondence

Submit formal data access requests, account deletion forms, or policy disputes to our legal inbox. Response within three business days.

Account settings panel

Review your registered payment method, deposit history, and withdrawal records directly from the wallet tab. Request statements or data exports from your profile menu.

SECURITY AND DATA HANDLING

How we protect your account and information

Encryption standards

All payment data and personal information is encrypted in transit and at rest. Account login uses two-factor verification via SMS or email where local law permits.

Payment method verification

Before any withdrawal, we verify your DANA, OVO, GoPay or QRIS account ownership against registration documents. Mismatched accounts are flagged and require identity confirmation.

Data retention policy

Personal data is kept only during account activity and for twelve months after closure. Deleted accounts are purged from live systems; legal hold periods may extend retention for dispute resolution.

Account closure and data removal

You may request permanent closure at any time via account settings or support. Funds are returned within five business days; your data is scheduled for deletion after the retention window.

Cookie and tracking consent

We use cookies to track session behaviour and prevent fraud. You may adjust tracking preferences in your account settings; essential cookies remain active for security.

Dispute and chargeback handling

Chargebacks and transaction disputes are reviewed within five business days. We retain records of deposits, withdrawals and chat logs to validate claims against your account history.

Frequently asked questions about your account rights

Your personal data is retained for twelve months after closure for legal compliance and chargeback investigation. After that period, your account and associated data are permanently deleted from our systems. You may request a final data export before closure via email.

Yes. Submit a data access request through live chat or email, and we will provide a complete export of your deposits, withdrawals, login history and profile information within five business days, where local law permits.

During account setup, you register a DANA, OVO, GoPay or QRIS account. Before your first withdrawal, we send a verification code to that payment method. You must confirm the code in your account settings to unlock withdrawals.

You may request closure at any time via account settings or support. We process your request within five business days. Remaining funds are returned to your registered payment method; all data is queued for deletion after twelve months.

We retain deposit, withdrawal and chat logs for twelve months minimum after the transaction date to handle disputes and chargebacks. Legal holds may extend retention if an investigation is underway. After that period, records are archived and then deleted.

We collect your name, email, mobile number, date of birth and payment account details (DANA, OVO, GoPay or QRIS) to verify age, prevent fraud and process payments. This data is encrypted and never shared with third parties except as required by law.

All data is encrypted in transit and stored on secure servers. Account login uses two-factor verification via SMS. Payment details are masked in your wallet; we never store full card or account numbers in plain text, depends on local law.

Legal protections that apply to your account

How to contact us about policy and account questions

Live chat support

Email correspondence

Account settings panel

How we protect your account and information

Encryption standards

Payment method verification

Data retention policy

Account closure and data removal

Cookie and tracking consent

Dispute and chargeback handling

Frequently asked questions about your account rights

01 What happens to my data if I close my account?

02 Can I request a copy of my account data?

03 How do I verify my payment method for withdrawals?

04 What is your policy on account closure requests?

05 How long do you keep transaction records?

06 What information do you collect during signup?

07 How is my personal information protected from theft or misuse?

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